Remote Customer Service Job Helping Patients Make Payments

Annuity Health has posted a Remote Customer Service Representative position, and this role may be a good fit for anyone looking for a work from home customer service job in the healthcare space.

Location Requirements: PA (They also have fully remote roles, and remote roles for other states on their career page.)

In this role, you would handle phone calls with patients to help collect payments for medical bills on behalf of Annuity Health’s clients. This position is part of a fast paced remote call center environment and focuses on providing clear, professional, and respectful communication while helping patients understand their accounts and payment options.

This role is well suited for someone who is comfortable working with technology, handling confidential information, and managing multiple calls throughout the day in a virtual setting.

The posted pay range is $16.00 to $23.00 per hour.

The company is hiring within the United States.

This position also includes a benefits package with health, dental, and vision insurance, paid time off, paid holidays, and a 401(k).

Following are details excerpted from the Remote Customer Service Representative job posting.

Annuity Health is a healthcare revenue cycle company that works with patients to resolve medical balances while prioritizing clear communication and patient satisfaction. In this role, the Remote Customer Service Representative serves as a key point of contact between patients and the client, helping to negotiate payments and set up payment arrangements in a professional and compliant manner.

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Job Responsibilities

The Remote Customer Service Representative provides exceptional patient service on behalf of the client while contacting patients by phone to discuss medical bill payments. This role involves reviewing patient accounts, clearly explaining balance details, documenting interactions, and negotiating reasonable payment solutions.

Representatives are responsible for setting up payments via check, electronic transfer, or credit card, following all company policies and procedures, meeting established performance goals, and working closely with team leads, management, and clients to resolve disputes and ensure patient satisfaction. Additional duties may be assigned as needed.

Required Skills and Knowledge

Candidates should have strong customer focus, clear communication skills, and the ability to handle sensitive information with confidentiality and integrity. Basic computer skills and the ability to work effectively as part of a team are required.

Education and Experience

Customer service experience is preferred, and prior experience in medical billing or healthcare revenue cycle roles is strongly preferred. A high school diploma or GED is required, and one to two years of college coursework is preferred.

Compensation and Benefits

This position offers an hourly pay range of $16.00 to $23.00, depending on experience. Benefits include health, dental, and vision insurance, HSA and FSA accounts, voluntary insurance options, paid holidays, paid time off, and a 401(k) plan.

How To Apply

Visit the employer’s official careers page to view full details and submit your application for the Remote Customer Service Representative position.

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