by Nicole Owens
CAI has posted a Product Support Specialist position, and this opportunity may be a good fit for anyone searching for a remote job providing technical support over the phone.
In this role, you would be responsible for providing support for a corporate tax software product. This position supports customers via phone, email, and web portal and requires strong communication skills, attention to detail, and tech skills.
What is a remote job that pays at least $50,000? A product support job is a remote job that often can reach a yearly salary of $50,000 or more.
The posted pay range is $50,000 – $52,000.
Location
This is a fully remote position.
Hiring is open to candidates located anywhere in the United States.
About the Company
CAI provides technology solutions for a wide variety of companies.
Job Responsibilities
The Product Support Specialist will be responsible for:
- Answer phone calls and respond to emails and web portal requests
- Analyze and resolve technical and software related problems
- Log all work activity and efficiently work to resolve or assign ticket to appropriate team
- Engage knowledge of products, tax and key resources to ensure timely resolution
- Drive positive results in Customer Experience through timely response and professional interaction
- Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics
- Provide consistent communication with the customer to effectively manage expectations
- Function as a business liaison between CAI clients and their customers, balancing the needs of both the client and the business in a way that drives a mutually agreed upon outcome
Required Skills and Qualifications
- Intermediate knowledge of platforms, operating systems, and web authoring tools
- Basic knowledge of product functional issues, basic technical issues, and the application of corporate tax concepts
- Basic knowledge of computer terms, languages, database concepts, Oracle, SQL Server, etc.
- Familiarity with common ERP systems and concepts
- Customer technical product support experience with analyzing, resolving, and routing customer inquiries
- Knowledge of common support tools and practices, specifically ticketing systems such as Salesforce and ITIL
- Analytical, problem solver
- Strong attention to detail
- Excellent work ethic; self-motivated
- Fast learner
- Ability to work independently and follow through on open tickets without supervision
- Team-oriented
- Ability to confidently make quick decisions using resources and independent judgment to resolve technical customer issues and provide timely statuses to customer and key stakeholders as appropriate to the situation
- Ability to be professional in all interactions, with the proven ability to handle difficult customer situations while remaining positive and customer focused
- Ability to manage stress in a busy, and at times, demanding call center environment
- Possess awareness and appropriately handle sensitive proprietary information
- Strong writing and verbal skills; speaks effectively, using conventions proper to the situation
- Ability to work Monday through Friday 2:00pm – 10:00pm EST.
Education and Experience
- 1-3 years’ experience as Product Support Specialist (or similar)
- Degree in Information Systems or Computer Science (Preferred) or equivalent experience
Compensation and Benefits
- Pay: $50,000 – $52,000 per year
- Medical, Dental, Vision
- 401k, PTO
Please Note RemoteJobWorkers curates this job listing directly from the employer’s official website. We are not affiliated with the company and do not post jobs on their behalf. All job listings link directly to the employer’s own career page or application system.
At the time of publishing, this job appears to be active and accepting applications. Hiring needs can change quickly, and positions may be filled at any time. We recommend applying as soon as possible if interested.
How to Apply
To view full details and submit your application, visit the employer’s official careers page here.
For more verified work from home jobs and remote opportunities, browse the latest listings on RemoteJobWorkers.com.
